Reference Number: 00081108G
The Customer Service Rep serves as the primary point of contact for both english and spanish consumers to resolve outstanding issues, comply with customer request and respond to client inquiries. This position is responsible to investigate and resolve consumer-reported issues of the bill payment product. This may include tracing payments and refunds, handling payment exception and other consumer inquiries.
Required skills include excellent written and oral communication skills, excellent interpersonal skills, proficiency in MS Word, Excel and Windows as well as prior exposure to researching complex consumer issues. Duties will include, but are not limited to the following:
- Assist consumers in making bill payments
- Provide support in research and resolution of problems and inquiries
- Serve as a “communications hub” for the client and team for issue prioritization and escalation support.
- Follow-up payment exceptions
Required Experience:
- >2 years experience in customer service
Required Knowledge:
- Average knowledge of internet and overall computer skills
- Knowledge of MSWord and Excel
Required Skills and Abilities:
- Excellent communication and interpersonal skills
- Must be able to operate fluently in both Spanish and English (both spoken and written)
- Adept at multitasking and managing change in a dynamic environment
- Ability to work collaboratively with both internal and external resources
- Highly organized, self-motivated and independent, able to work with a minimum of supervision
Required Professional Designation/Certification:
- College Degree
Location:
- Ottawa Office
Hours:
- Morning, Afternoon, and Evening Weekdays Shifts
- Some weekend hours.
