Online Customer Service

eBillme is the most secure way to pay online.

Its the secure way to pay cash online, helps keep you safe, and in control every step of the way.

You can shop online anytime, anywhere.

If your wallet isn’t handy all you need to know is your email address. So if you’re up late shopping in your hot pink pyjamas, forget running down to get your purse, just checkout with eBillme instead.

Your personal information is private and you are protected.

To pay a bill you log in directly to your own online bank. Your personal financial information is kept completely private by your own bank, hidden from the prying eyes of hackers and identity thieves and best of all, your purchase is covered by an iron-clad Buyer Protection Program.

You’re in control

Stay in control of your finances—with no fees, and no interest charges eBillme helps you stay out of debt and in control of your money. You can also save money with hot deals in the Debt Free Shopping section or qualify for exclusive rebates.

Checkout and Pay at your bank’s website

Now you can pay cash securely when you’re shopping online . It is easy to use, fast and convenient. At checkout, select eBillme as your payment option.

A copy of your bill will be displayed on the screen and emailed to you for your records. Log in to your bank’s website and go to the bill pay section. Follow the instructions found in your bill to add eBillme as a payee and then pay for your order - the same way you pay your other bills through online banking.

If you need help please call us toll free at 1-888-899-6633 and a customer service representative will be happy to assist you. Our customer service representatives are available Monday through Friday 9 a.m.-9 p.m. and Saturday 11 a.m.-4 p.m. (Eastern).

You can pay at a walk-in location near you.

Now its also possible to pay at more than 36,000 walk-in locations including convenience stores, cellular stores, drug stores and Precash® locations near you. 

At checkout, select eBillme as your payment option.  A copy of your bill will be displayed on the screen and emailed to you for your records.  Print off this copy of the bill, and take it to the nearest payment location.

—because eBillme is the most secure way to pay with cash online.

You keep your personal financial information completely private and hidden from the prying eyes of hackers and identity thieves.

It’s easy to use, and all you need with you is your email address – no credit card or debit card required.

Using eBillme helps you stay in control of your finances – no fees, and no interest charges.

Best of all, your purchase is covered by an iron-clad Buyer Protection Program and you qualify for cash-back rewards.

Consumer protection that rivals premium credit card coverage – but without the costly fees and all the headaches of credit cards.

Every time you shop at a participating merchant, you’ll automatically be covered by a Buyer Protection program that includes:

• Best Price Guarantee helps you be sure that you get the best price on your order.
• Fraud Protection ensures that you have zero liability for unauthorized transactions.
• Satisfaction Guarantee ensures that you are satisfied or your money back.

The Buyer Protection program ensures that you can shop with confidence.

The community of quality eBillme merchants is expanding daily.

If you want the latest news (including information on the latest places you can make online cash payments) Sign up for this newsletter below.

Your bill can be paid at virtually any bank in the United States. eBillme can be added as a payee at any bank, credit union and bill pay portal that supports online bill pay.

This includes Bank of America, Chase, Citibank, Wells Fargo and more.

Your bill can also be paid at any of our 75,000 walk-in locations including convenience stores, cellular stores,  drug stores and Precash® locations near you.  Find the nearest location now.

An electronic invoice along with your account number and payment instructions will appear at the time of your purchase and a copy is sent to your email account.

You can pay your bill 2 different ways.

Online Banking:

Log in to your bank or credit union’s online banking portal. Go to the bill pay section and add eBillme as a payee using the information from your bill. (This step is only required the first time you use eBillme)  Pay the amount listed on your bill.

Walkin Location

If you would prefer, you can also pay your bill at one of our 75,000 walk-in locations convenience stores, cellular stores,  drug stores and Precash® locations near you

Note: If you did not receive an bill, please call us toll free at 1-888-899-6633. Our customer service representatives are available Monday through Friday 9 a.m. -11 p.m. and Saturdays 11 a.m.-4 p.m. (Eastern).

You can use eBillme with any financial institution that offers online bill payment as a payment method. The list on our website is a sample list of banks, credit unions, and bill pay portals.  If you notice a bank that is not listed, please contact us at , and we will update our website.

You can also pay your bill at any of our 75,000 walk-in locations including convenience stores, cellular stores,  drug stores and Precash® locations near you.  Find the nearest location now.

Adding eBillme as a payee is easy.

First, you login to your online banking and go to the bill pay section.

Use the search tool to find “eBillme”. Then click the “add” button to add your account information (from your bill).


Most online banks offer a search, but if for some reason a search option is not available or if you aren’t able to find eBillme using your bank’s search tool, then you can add us as a payee manually with the information in your bill (as shown below).

eBillme is cash-based so you do not have to provide the merchant or anyone else with your credit card number or any other financial information.

Simply select eBillme as a payment option at checkout and you will be emailed an bill with your order details and instructions on how to pay your bill securely with cash from your online bank account.

No. For security reasons you won’t be redirected to your online banking accounts.

Your bill is similar to any other bill that you would pay online. Simply log in to your bank’s bill pay service and complete your payment.

Depending on your bank, you may be able to select eBillme from a list, or you may be required to enter the additional information found in the bill. Like other bills, you only have to set-up eBillme as a payee once so the next time paying will be even faster.

Your payment is processed as quickly as possible to ensure that your online order gets shipped to you as quickly as possible. Orders are processed within 1-2 business days, and merchants typically ship as soon as payments are processed!

Your payments is processed as quickly as possible to keep your order moving as fast as possible. Payments are typically processed within 24 hours. However, it may take your bank 1 to 3 business days to process your payment and transfer the funds.

If you have already sent the payment for this order, please disregard this automatic reminder email.

We are sorry for the confusion. Sometimes, it can take a couple of days to receive your payment from your bank. As soon as your payment is received the store will go ahead and ship your order.

If your bank sent your payment electronically, it can take 1-2 business days for the store to receive your payment.

On rare occasions, the first payment made to us is sent from the bank to us as a physical check which takes longer to process. Your online banking bill pay website should give you an approximate delivery date.

You can usually tell by the delivery date if it was sent electronically (1-2 days) or as a check (sometimes longer). If you don’t see this information you can always call your bank to find out.  As soon as the store receives your payment they will go ahead and ship your order.

You can find exclusive rebates for customers at our stores. For a complete list of the hot deals and rebates being offered right now, visit the stores section where you can even shop by deal.

You may earn up to five hundred U.S. dollars ($500.00) of cash back savings in a calendar year. 

All payments are made through your bank’s website and funds are transferred from your bank account to eBillme only after authentication has taken place.

No one has any access to your personal and sensitive financial information such as bank account, social security or credit card numbers. The result is a solution that does not compromise your security and that guarantees your privacy.

Safe online shopping

Platinum protection without the card - free buyer protection on your orders at participating merchants. You are automatically covered with our:

• Best Price Guarantee which ensures that you get the best price on your order.
• Fraud Protection which assures you that you have zero liability for unauthorized transactions.
• Satisfaction Guarantee which protects you if you are unsatisfied with your order.

The Buyer Protection program ensures that you have peace of mind with every order.

Filing a claim with the Buyer Protection program is easy. There are different ways to make a claim depending on the type of buyer protection claims it is. To file yours, please select the appropriate type of buyer protection claim below:

• Best Price Guarantee Claim
• Fraud Protection Claim
• Satisfaction Guarantee Claim

Just because you don’t have a credit card that doesn’t mean you can’t shop online. You can shop online and pay in 2 convenient ways:

1. Login to your online bank account and pay for your order using money you have in your bank account, or
2. Pay at more than 36,000 walk-in locations including convenience stores, cellular stores,  drug stores and Precash® locations near you.  Find a payment location near you.  or
3. Forward the bill to someone else to pay. It’s simple. Just forward a copy of your email to anyone who has access to online banking and ask them to make the payment. That could be a parent, grandparent, friend or spouse.

To have someone else pay for your order, simply forward the bill we sent to you by e-mail to the person. They can pay it just like paying any utility bill from their online bank account. 

1. Generally we recommend that you talk to the person who will be paying beforehand. They can check us out here. You can also provide them with the following links relating to security and buyer protection.
2. Forward the bill e-mail to the person paying and add a short personal message at the beginning of the forwarded bill e-mail so there are no surprises. 

We think it’s important for people to be informed and to make sure they are comfortable making online payments.

Once people do, they quickly realize how safe and private eBillme is compared to traditional payment methods that share personal or credit related information. You can use the following description when explaining .

eBillme allows people to pay safely from their online bank without sharing any routing or account numbers with anyone involved in the transaction.
For more information:

1. What is eBillme?
2. What security do you offer?
3. Learn more about Buyer Protection

Your parent could pay your bill at any of our 75,000 walk-in locations including convenience stores, cellular stores,  drug stores and Precash® locations near you.  Find a payment location near you.

Most bank accounts have access to online banking, but if your parents don’t have access to an online bank account, remember you can forward your bill to anyone to pay. With over 110 Million Americans with access to an online bank account, someone in your family, or one of your friends should be able to help you out.

Pay at over 75,000 walk-in locations  including 7-Eleven® Stores, gas stations and other convenient locations near you.

Paying with MoneyGram®
Pay with cash at any MoneyGram office using “eBillme” as the company name, “7152” and the receiver code, Wilmington, Delware as the address and your account number as it appears on your bill. MoneyGram transfers your payment directly to eBillme, but charges a processing fee of $4.95. Find a participating retailer near you.

Paying with PreCash®
Paying is easy with PreCash. Go to a participating retailer with your PreCash card, your cash payment and the $4.95 processing fee. The retailer will process your payment and the payment will post to your account within four hours. If you don’t already have a card, you can get one from the retailer. Just don’t forget to take your eBillme account number with you to activate the card.  Find a participating retailer near you.

Paying with IPP™
Pay with cash at any IPP office using your account number, “eBillme” as the company name, and your account number as it appears on your bill. IPP transfers your payment directly, but charges a processing fee of $4.95.  Find a participating retailer near you.

Pay at over 75,000 walk-in locations  including 7-Eleven® Stores, gas stations and other convenient locations near you.

Paying with MoneyGram®
Pay with cash at any MoneyGram office using “eBillme” as the company name, “7152” and the receiver code, Wilmington, Delware as the address and your account number as it appears on your bill. MoneyGram transfers your payment directly, but charges a processing fee of $4.95. Find a participating retailer near you.

Paying with PreCash®
Paying is easy with PreCash. Go to a participating retailer with your PreCash card, your cash payment and the $4.95 processing fee. The retailer will process your payment and the payment will post to your account within four hours. If you don’t already have a card, you can get one from the retailer. Just don’t forget to take your eBillme account number with you to activate the card.  Find a participating retailer near you.

Paying with IPP™
Pay with cash at any IPP office using your account number, “eBillme” as the company name, and your account number as it appears on your bill. IPP transfers your payment directly, but charges a processing fee of $4.95.  Find a participating retailer near you.

Walk-in payment providers do require a fee for paying your bills (including those from eBillme).

Our partners bring you this service at their lowest possible price. For only $4.95 you can now shop online and pay cash at a walk-in location near you!

To have someone else pay for your order, simply forward the bill we sent to you by email to the person, or give them the print off of your bill.

They can pay your bill just like paying a utility bill from their online bank or at a local walk-in location.

You can earn 1% cash back on each order you place with eBillme. All you need to do is register for the program and start earning!

You can redeem your cash back rewards once you’ve earned a minimum of $10.

As soon as you have $10 worth of points in your account, you can go ahead and create a cash back coupon to redeem at any participating store.

Sometimes there will be a waiting period for cash back rewards to be deposited into your account. If you’ve waited over 15 days for the points to be deposited, please

When you have a minimum of $10 in cash back rewards, your monthly statement will have a link to “create a cash back coupon”.

Simply click the link, follow the instructions and create a cash back coupon code.  The next time you use eBillme at a participating merchant simply enter the coupon when you are accepting all of the Terms and Conditions.

Your points last 2 years so there’s plenty of time to build them up and redeem them for cash back.

When you create a cash back coupon, it’s valid for a period of 6 months.

When redeeming and using your coupon, be aware that the coupon is only valid once and 100% of its value will be used against the purchase regardless of purchase amount.

Coupons will not retain a balance - therefore please ensure the purchase that the coupon is applied to is equal or greater than the coupon value.

Each month you’ll get an e-mail with a summary of how many cash back rewards you have.

Cash Back Rewards are not transferable, but can be combined with any other eBillme offers and programs.