Customer Service

All payments are made through your bank’s website and funds are transferred from your bank account to eBillme only after authentication has taken place.

No one has any access to your personal and sensitive financial information such as bank account, social security or credit card numbers. The result is a solution that does not compromise your security and that guarantees your privacy.

Safe online shopping

Platinum protection without the card - free buyer protection on your orders at participating merchants. You are automatically covered with our:

• Best Price Guarantee which ensures that you get the best price on your order.
• Fraud Protection which assures you that you have zero liability for unauthorized transactions.
• Satisfaction Guarantee which protects you if you are unsatisfied with your order.

The Buyer Protection program ensures that you have peace of mind with every order.

Filing a claim with the Buyer Protection program is easy. There are different ways to make a claim depending on the type of buyer protection claims it is. To file yours, please select the appropriate type of buyer protection claim below:

• Best Price Guarantee Claim
• Fraud Protection Claim
• Satisfaction Guarantee Claim
If you have any questions, please email . In your email include your eBillme account number (starts with EB..), the date of your purchase, and the retailer where you purchased.