Frequently Asked Questions

eBillme is the most secure way to pay online.

Its the secure way to pay cash online, helps keep you safe, and in control every step of the way.

You can shop online anytime, anywhere.

If your wallet isn’t handy all you need to know is your email address. So if you’re up late shopping in your hot pink pyjamas, forget running down to get your purse, just checkout with eBillme instead.

Your personal information is private and you are protected.

To pay a bill you log in directly to your own online bank. Your personal financial information is kept completely private by your own bank, hidden from the prying eyes of hackers and identity thieves and best of all, your purchase is covered by an iron-clad Buyer Protection Program. You can also pay your eBill at 50,000 Western Union® Agent locations in the US.

You’re in control

Stay in control of your finances—with no fees, and no interest charges eBillme helps you stay out of debt and in control of your money. You can also save money with hot deals in the Debt Free Shopping section or qualify for exclusive rebates.

Checkout and Pay at your bank’s website or at a Western Union Agent location.

Now you can pay cash securely when you’re shopping online . It is easy to use, fast and convenient. At checkout, select eBillme as your payment option.

A copy of your bill will be displayed on the screen and emailed to you for your records. You have 2 ways to pay your eBill:

1. Log in to your bank’s website and go to the bill pay section. Follow the instructions found in your bill to add eBillme as a payee and then pay for your order - the same way you pay your other bills through online banking.

2. Pay your eBill at 50,000 Western Union® Agent locations in the US. (see walk in FAQ for fees)

If you need help please email us at .

Consumer protection that rivals premium credit card coverage – but without the costly fees and all the headaches of credit cards.

Every time you shop at a participating merchant, you’ll automatically be covered by a Buyer Protection program that includes:

• Best Price Guarantee helps you be sure that you get the best price on your order.
• Fraud Protection ensures that you have zero liability for unauthorized transactions.
• Satisfaction Guarantee ensures that you are satisfied or your money back.

The Buyer Protection program ensures that you can shop with confidence.
Please read Buyer Protection terms and conditions to review limitations: see terms for low price guarantee; and satisfaction guarantee.

The community of quality eBillme merchants is expanding daily. In addition, the eBillme online gift card mall sells all your favorite gift cards - the only way to cash cash online for gift cards!

If you want the latest news (including information on the latest places you can make online cash payments) Sign up for this newsletter below.

If your question isn’t answered here, please contact our support team at . Our customer service representatives are available Monday through Friday 9 a.m.-8 p.m. (Eastern)