What is the eBillme Satisfaction Guarantee?
The Satisfaction Guarantee provides You with a money-back guarantee on eligible purchases You make (herein referred to as the “Covered Purchase”) with eBillme for up to ninety (90) days from the date of purchase.
Coverage Description:
If You become dissatisfied with a Covered Purchase, We will accept return of the item and reimburse the purchase price up to $500 per Covered Purchase and $1,000 per twelve-month period. Payment does not include any applicable taxes, storage, shipping, handling, and postage charges.
A Covered Purchase may be returned to Us for any reason, but it must be returned undamaged and in good working condition, and in its original and complete packaging. You are responsible for all mailing costs.
Important Definitions:
Auction – An Internet site where items are sold through price bids, price quotes, or where prices fluctuate based on the number of people purchasing, or interested in purchasing, a product. This includes both sites where people compete against one another for an item(s) by bidding up the price and where the price decreases as the number of people purchasing the product increases.
You, or Your – Any customer who makes an eligible online purchase using the eBillme™ online transaction service (which is powered by MODASolutions Corp.).
We, Us, or Our – Trilegiant Corporation.
Merchant – A store or Internet site whose primary purpose is the sale of merchandise.
Eligible Online Purchase – A purchase made with eBillme from a merchant enrolled in the eBillme Buyer Protection service not subject to the limitations below.
Limit of Liability – Satisfaction Guarantee coverage is subject to a limit of $500 per Covered Purchase and $1,000 per twelve-month period. In no event will We pay more than the purchase price of the Covered Purchase. Payment is net of any applicable taxes, storage, shipping, handling, postage, transportation, and delivery charges.
Satisfaction Guarantee Limitations:
- Damaged or non-working items;
- Consumables and perishables or services (including but not limited to the performance or rendering of labor or maintenance, repair or installation of products, goods or property, or professional advice of any kind);
- Watercraft; motorized vehicles (including but not limited to snowmobiles, airplanes, automobiles, and motorcycles) or their motors, equipment, and accessories (including but not limited to communication devices intended solely for use in the vehicle);
- Land or buildings (including but not limited to homes and dwellings), permanently installed items, fixtures, or structures;
- Traveler’s checks, tickets of any kind, negotiable instruments, bullion, rare or precious coins, cash or its equivalent; stamps;
- Jewelry;
- Weapons;
- Forgeries or counterfeit items, whether or not you knew they were forgeries or counterfeit at the time of purchase;
- Personal care products (including, but not limited to, cosmetics, hygiene products, cologne, perfume, etc.);
- Plants or animals;
- Stuffed or mounted animals and trophies; objects preserved through any method;
- Products purchased at Internet Auction sites;
- Used, antique, recycled, previously owned, rebuilt, or remanufactured items, whether or not you knew the items were used, antique, recycled, previously owned, rebuilt, or remanufactured;
- Collectibles, special order, customized/personalized, unique, and one-of-a-kind items;
- Items purchased for resale, professional, or commercial use;
- Computer software, DVDs, video cassettes, CDs, audio cassettes, printed materials, or any other informational and recreational media.
How to file a Satisfaction Guarantee claim
Call 1-888-899-6633 within ninety (90) days of purchase to request a Satisfaction Guarantee claim form. Upon authorization, you will be instructed to mail the claim form, along with the following information:
- Your original itemized and dated Covered Purchase receipt;
- Packing slip
- A copy of the manufacturer’s written warranty if applicable;
- Any other documentation We may request.
You must send the Covered Purchase to Us before any claim will be paid. You are responsible for all mailing costs, insuring the package is suggested. The Covered Purchase becomes the property of Us and will not be returned to You. Once We have all necessary information, it generally takes about thirty (30) days to process Your claim and issue a check.
If payment is made under the Satisfaction Guarantee, We are entitled to recover such amounts from other parties or persons. Any party or person to or for whom We make payment must transfer to Us his or her rights to recovery against any other party or person. You must do everything necessary to secure these rights and must do nothing that would jeopardize them, or these rights will be recovered from you.
