What is the your Best Price Guarantee?
The Best Price Guarantee program helps you get the best price you can find on certain purchases.
Coverage Description
If within 90 days of the date which you purchase a product, you see the same product (same make, model, and serial number) advertised, the difference will be refunded (up to $500 per item and up to a maximum of $1,000 per twelve-month period). Advertisements must be published within 90 days from the date which you purchase your Product and claims must be filed while you are still eligible for the Best Price Guarantee coverage.Only one claim per purchase is permitted and can be submitted.
Important Definitions:
“You”, or “Your” – Any customer who makes an eligible online purchase using the eBillme™ online transaction service (which is powered by MODASolutions Corp.).
“We”, “Us”, or “Our” – Trilegiant Corporation.
“Price” – Price refers to the amount paid for the Product exclusive of shipping, handling, tax, and other like charges.
“Printed Advertisements” – Advertisements appearing in a newspaper, magazine, store circular, or catalog which state the store name, item (including make and model number), and sale price. The advertisement must have been published within 90 days after the date You purchased the Product, and be from a US online retailer (not retail store), and be for the same Product (same make, same model number, same model year).
Eligible Online Purchase – A purchase made with eBillme from a merchant enrolled in the eBillme Buyer Protection service not subject to the limitations below.
Best Price Guarantee Limitations:
- Consumables and perishables or services (including but not limited to the performance or rendering of labor or maintenance, repair, or installation of products, goods or property, or professional advice of any kind);
- Watercraft; motorized vehicles (including but not limited to snowmobiles, airplanes, automobiles, and motorcycles) or their motors, equipment, and accessories (including but not limited to communication devices intended solely for use in the vehicle);
- Land or buildings (including but not limited to homes and dwellings), permanently installed items, fixtures, or structures;
- Traveler’s checks, tickets of any kind, negotiable instruments, bullion, rare or precious coins, cash or its equivalent; stamps;
- Jewelry;
- Plants or animals;
- Any Products purchased from an Internet Auction site;
- Products purchased for commercial use, professional use, or resale;
- Merchandise for which claims have not been initiated within 90 days of discovery of a Non-Auction Internet site or printed advertisement showing the lower price;
- Used, antique, recycled, previously owned, rebuilt, or remanufactured items, whether or not you knew the items were used, antique, recycled, previously owned, rebuilt, or remanufactured;
- Items for which the Non-Auction Internet or Printed Advertisement containing the lower price was published more than 90 days after the date you purchased the product;
- Items advertised or shown as price quotes, bids, or final sale amounts from an Internet Auction site;
- Items advertised in or as a result of “limited quantity,” “going-out-of-business sales,” “cash only,” “clearance” or “close out” advertisements, items shown on price lists or price quotes, cost savings as a result of manufacturer’s coupons or free items, or where the advertised price includes a bonus or free offers, special financing, installation or rebate, or one-of-a-kind or other limited offers;
- Customized, unique, and one-of-a-kind items;
- Differences in price due to taxes, storage, shipping, handling, postage, transportation, and delivery;
- Differences in price due to foreign exchange rates or fluctuation in foreign exchange rates;
- Delay, loss of use, loss of market, interruption of business, or any other indirect or consequential loss or damage; or
- Layaway items; items returned to any Store.
How to file a Best Price Guarantee Claim
If the lower price is advertised in a Printed Advertisement:
Call 1-888-899-6633 within 90 days of purchase to request a Sales Price Protection claim form. Upon authorization, you will be instructed to mail in a claim form, along with the following information:
- Your original itemized and dated Product receipt;
- A copy of the Printed Advertisement or signed letter from the store (on store letterhead including the phone number of the person who prepared the letter) which shows the date of the advertisement, Store name and location, the currently in-stock Product (including make, model number, and year), and price;
- Any other documentation We may request.
Once the required documentation is submitted and your claim is verified, You will receive a check for the price difference. Once we have all necessary information, it generally takes about thirty (30) days to process your claim and issue a check.
If the lower price is advertised in a Non-Auction Internet Advertisement:
Call 1-888-899-6633 within 90 days of purchase for a Sales Price Protection claim form. You will be asked to provide the Internet address where the advertisement appeared. Upon authorization, you will be instructed to mail in a claim form, along with the following information:
- Your original itemized and dated Product receipt;
- A copy of the Non-Auction Internet Advertisement which shows the date the advertisement was posted, merchant name, Web site address, customer service telephone number, the Product (including model number), and sale price;
- Any other documentation We may request.
Once the required documentation is submitted and your claim is verified, you will receive a check for the price difference. Once we have all necessary information, it generally takes about thirty (30) days to process your claim and issue a check.
