FAQs

eBillme is the most secure way to pay cash online.

eBillme, the secure way to pay cash online, helps keep you safe and in control every step of the way. Watch our demo video.

With eBillme you can shop online anytime, anywhere.

If your wallet isn't handy, at least eBillme is. To use eBillme, all you need to know is your email address. So if you're up late shopping in your hot pink pajamas, forget running down to get your purse - just checkout with eBillme instead.

Your personal information is private and you are protected.

With eBillme, you login directly to your own online bank to pay your bill. Your personal financial information is kept completely private by your own bank. It's hidden from the prying eyes of hackers and identity thieves and best of all, your purchase is covered by eBillme's Buyer Protection Program.

You're in control.

Using eBillme helps you stay in control of your finances. With no fees, and no interest charges, eBillme helps you stay out of debt and in control of your money. You can also save money with hot deals in the Debt Free Mall or eBillme Rebates.

Checkout with eBillme | Pay at your bank's website.

eBillme has been designed as a way to securely pay cash when you're online shopping. It is easy to use, fast and convenient. At checkout, select eBillme as your payment option. A copy of your bill will be displayed on the screen and emailed to you for your records. Login to your bank's website and go to the bill pay section. Follow the instructions found in your bill to add eBillme as a Payee / Biller and then pay for your order the same way you pay your other bills through online banking.

If you need help using eBillme or paying your bill, please contact us at support@eBillme.com or by chat and a customer service representative will be happy to assist you. Our customer service representatives are available Monday through Friday 9AM-8PM (Eastern).

Checkout with eBillme | Pay at a Western Union Agent location near you.

eBillme also offers secure walk-in payments. At checkout, select eBillme as your payment option. A copy of your bill will be displayed on the screen and emailed to you for your records. Print out this copy of the bill, and take it to the nearest payment location. There are over 50,000 Western Union agent locations in the US, so you're sure to find one close by.

eBillme is the most secure way to pay with cash online.

You keep your personal financial information completely private and hidden from the prying eyes of hackers and identity thieves.

It's easy to use, and all you need with you is your email address no credit card or debit card required.

Using eBillme helps you stay in control of your finances no fees, and no interest charges.

Best of all, when you pay with eBillme, your purchase is covered by eBillme's Buyer Protection Program and qualifies for eBillme's cash back rewards.

Whether you're looking for tools, a new computer, some furniture or pet supplies, eBillme has a merchant for you. Our community of quality eBillme merchants is expanding daily.

Want the latest news from eBillme, including information on the latest places you can shop with eBillme? Sign up for eBillme's newsletter.

It's consumer protection that rivals premium credit card coverage but without the costly fees and all the headaches of credit cards.

Every time you use eBillme at a participating merchant, you'll automatically be covered by the eBillme Buyer Protection program including:

• Best Price Guarantee helps you be sure you get the best price on your order.
• Fraud Protection ensures you have zero liability for unauthorized transactions.
• Satisfaction Guarantee ensures that you are satisfied or your money back.

eBillme is working hard to make shopping online safer than ever. The Buyer Protection program ensures that you can shop with confidence. We've got you covered.

When you shop using eBillme, a bill with your eBillme account number and payment instructions is presented to you online and a copy is sent to your email account.

You can pay your bill in 2 different ways.

1) Online Banking:

Login to your bank or credit union's online banking portal. Go to the bill pay section and add eBillme as a Payee / Biller using the information from your bill. (This step is only required the first time you use eBillme) Pay the amount listed on your bill. Watch the instructional video.

2) Walk-in Location

Pay eBillme at over 50,000 Western Union Agent locations in the US.

At checkout, select eBillme as your payment option. A copy of your bill will be displayed on the screen and emailed to you for your records. Print out this copy of the bill, and take it to the nearest Western Union Agent locationto make your payment.

Your bill can be paid at virtually any bank in the United States. eBillme can be added as a Payee / Biller at any bank, credit union and bill pay portal that supports online bill pay. This includes Bank of America, Chase, Citibank, Wells Fargo and more. Click here for a list of banks. You can also pay with eBillme at over 50,000 Western Union Agent locations.Find the nearest location now.

Adding eBillme as a Payee / Biller is easy.

To add eBillme as a Payee / Biller, you login to your online banking, go to the bill pay section, and use the search tool to find eBillme. You then click the add button and add your eBillme account information (from your eBill).? Most online banks offer a search, but if for some reason search is not available or if you aren't able to find eBillme using your bank's search tool, then you can add eBillme as a Payee / Biller manually with the information in your bill (as shown below). Watch the instructional video.

You can use eBillme with any financial institution that offers online bill payment as a payment method. The list on our website is a sample list of banks, credit unions, and bill pay portals. If you notice a bank that is not listed, please contact us at support@ebillme.com and we will update our website.

You can also pay your bill at any of our 50,000 Western Union Agent locations in the US. Find location near you.

No. For security reasons, eBillme does not link you directly to your online banking accounts. Your bill is similar to any other bill that you would pay online. Simply login to your bank's bill pay service and complete your payment. Depending on your bank, you may be able to chose eBillme from a list, or you may be required to enter the additional information found in the bill. Like other bills, you only have to set up eBillme as a Payee / Biller once so the next time you use eBillme, paying will be even faster.

eBillme is cash-based so you do not have to provide the merchant or eBillme with your credit card number or any other financial information. Simply select eBillme as a payment option at checkout and you will be emailed a bill with your order details and instructions on how to pay your bill securely with cash from your online bank account.

At eBillme we work hard to process payments as quickly as possible to keep your order moving as fast as possible. eBillme payments are typically processed within 24 hours. However, it may take your bank 1-3 business days to process your payment and transfer the funds.

eBillme processes payments as quickly as we can to ensure that your online order gets shipped to you as quickly as possible. eBillme orders are processed within 1-3 business days. Our merchants typically ship when payments are processed.

If you have already sent the payment for this order, please disregard this automatic reminder email. We are sorry for the confusion. Sometimes, it can take a couple of days for eBillme to receive your payment from your bank. As soon as we do, we tell the store, and the store will go ahead and ship your order.

If your bank sent your payment electronically, it can take 1-3 business days for the store to receive your payment. On rare occasions, the first payment made to us is sent from the bank to us as a physical check which takes longer to process. Your online banking bill pay website should give you an approximate delivery date. You can usually tell by the delivery date if it was sent electronically (1-3 days) or as a check (sometimes longer). If you don't see this information, you can always call your bank to find out. As soon as the store receives your payment they will go ahead and ship your order.

eBillme often has exclusive discounts for eBillme customers at our stores. For a complete list of the hot deals, coupons and rebates eBillme is offering right now, visit eBillme Stores where you can even shop by deal.

eBillme coupons are easy to use and give you instant discounts at more than 800 online retailers.

To use your coupon, select eBillme at the checkout from any of our participating merchant. Then simply enter the coupon in the coupon field next to the eBillme's Terms and Conditions. Once your coupon is entered, the coupon amount is discounted from your order total.

To get your eBillme rebate, visit eBillme Stores.

At eBillme we strive to get you your rebate check as quickly as possible. You should receive your rebate check within a few weeks from the date your claim is processed. If you'd like to check on the status of your rebate application, please contact support@eBillme.com or by chat.

Platinum protection without the card eBillme offers you free buyer protection on your eBillme orders at participating merchants. You are automatically covered with our:

• Best Price Guarantee which ensures you get the best price on your order.
• Fraud Protection which assures you that you have zero liability for unauthorized transactions.
• Satisfaction Guarantee which protects you if you are unsatisfied with your order.

The Buyer Protection program ensures that you have peace of mind with every order.

eBillme payments are made through your bank's website and funds are transferred from your bank account to eBillme only after authentication has taken place. eBillme and the merchant do not have access to personal and sensitive financial information such as bank account, social security or credit card numbers. The result is a solution that does not compromise your security and that guarantees your privacy.

Filing a claim with eBillme's Buyer Protection program is easy. There are different ways to make a claim depending on the type of buyer protection claims it is. To file yours, please select the appropriate type of buyer protection claim below:

• Best Price Guarantee Claim
• Fraud Protection Claim
• Satisfaction Guarantee Claim