In 1978, Tool King began as a small retail store in Denver, Colorado. Initially offering hammers and power tools to craftsmen and do-it-yourselfers, their demand grew and in 1983 they began gaining national exposure. Recognized as an Inc 500 Company for three consecutive years, they went on to open six stores in Colorado and three in Wisconsin, finally launching ToolKing.com in 2001. As online shopping grew, they combined all of their retail stores into one 10,000 square-foot superstore based in Lakewood, Colorado. ToolKing.com became a fulfillment and distribution system based on a single warehouse and a network of drop shippers. Recognized by Internet Retailer as Top 50 Best of the Web, and a Top 500 Retailer, ToolKing.com has truly set its mark in the world of e-commerce.
The same year ToolKing.com became recognized as a top 500 retailer, they introduced eBillme as a payment method on their site. By understanding the need to capture a new audience of customers and keep up with the growing alternative payment trend, they saw a strong adoption rate early on. Don Cohen, Managing Partner for Tool King says, “eBillme has been a great business driver for our site. It allows us to provide our shoppers with a more secure way to buy and our average order value continues be higher on eBillme transactions.”
ToolKing.com has proven to be a retailer that prides itself on staying inline with industry trends. With the launch of a brand-new e-store in 2007, eBillme continues to be a strong part of their business model. “In our industry we see a lot of orders from small businesses that often don’t have company credit cards and have less sophisticated approval processes in place. eBillme provides a way for these customers to purchase with no credit limits or need for a personal credit card.” says Don. From a small business perspective, eBillme also provides control over purchases by giving managers control over the purchasing processes with easy integration to accounting software.
Ali Mughal, CIO at ToolKing.com comments that, “eBillme is the only online payment solution that does not require our customers to share their personal or financial information. It is a very appealing payment option that customers responded to immediately. We continue to see a direct increase to our AOV and new customer acquisition.” He also noted, “The Tool King team was impressed at how quickly consumers adopted the eBillme payment option.”
With cost savings of 60%, eBillme has allowed Tool King to quickly and effectively deliver a payment option that provides the highest level of protection and security to their customers. “eBillme is a great fit for us. From the ease of implementation, the impact it has had on costs, and the strong adoption rate, it continues to be a solution that grows with us,” said Ali.
eBillme customer since January 2006.
About Tool King
ToolKing is one of America’s largest and most trusted tool distributors since 1978. They have been recognized as an Inc 500 Company for three successive years and a top e-commerce site by Internet Retailer. Since 1978, Tool King has made a name for itself by offering competitive pricing on tools and machinery, while providing a better level of service than the competition. Launched in 2001, ToolKing.com continues to offer these advantages worldwide, and provides innovative features that help customers choose the best product for their needs, and get more use out of their tools.
About eBillme
eBillme™, brought to you by MODASolutions, is the only online payment solution that extends the convenience of online banking to the merchant’s checkout, reducing the security risks of shopping online for both consumers and retailers. No financial data is exposed over the Internet to the retailer, and the payment transaction is securely transferred from the customer’s bank to the retailer’s bank. Consumers can shop online, by catalog or through call centers, and pay for their purchases at their bank, credit union, or bill pay portal, with the security and convenience of online banking. eBillme allows retailers to access the over 84 million Americans who use online banking. For more information, please visit eBillme.com.
Give your Customers Peace of Mind with eBillme’s Buyer Protection Program
When an online shopper pays with eBillme, they automatically qualify for the eBillme Buyer Protection program, at no extra charge. This program delivers consumer protection that rivals benefits offered by premium credit cards, but without the costly fees. eBillme purchases are protected by the following features:
- Best Price Guarantee: Ensures that customers get the best possible price by refunding the difference if the same item is found at a lower price.
- Satisfaction Guarantee: Provides a money-back guarantee if the consumer is dissatisfied with their purchase.
- Shipping Protection: Protects eBillme customers from loss, theft, or damages that may occur during shipping.
- Fraud Protection: Safeguards the buyer by providing zero liability for unauthorized transactions.
Find out more about eBillme.
