Perfection is the driving philosophy behind Cymax’s online furniture business. As an established online retailer, they are committed to providing their customers with a superior shopping process. Presented with a need to offer their customers more choice and enhance the buying experience, Cymax felt offering a cash-based payment option to their customer was a great way to accomplish that. eBillme provided not only the cash payment option but a way reduce NSF, fraud and overall operating costs. Arash Fasihi, CEO of Cymax says “We are thrilled with the results we have seen with eBillme. With an overall increase in our AOV (average order value) of 11% and the removal of NSF’s and chargebacks we have seen a very strong return on investment.” By leveraging the power of online banking, eBillme is the only online payment solution that does not require Cymax customers to share personal or financial information such as credit or social security numbers. As many consumers are still leary of providing personal information online, eBillme has enabled Cymax to reach this large audience of buyers. It also provides an alternative to credit for the over 84 million Americans who currently use online banking.
The Cymax Stores team was impressed with how quickly they were able to implement eBillme. Arash Fasihi, CEO of Cymax says “A fast integration allowed us to capitalize on the holiday shopping crowd. The eBillme implementation team was very responsive to our needs and worked closely with us to meet the implementation date we were hoping for. Given the speed of implementation, the promotions eBillme put in place and the lower transaction costs, we have seen a ROI of close to 110%.”
With more consumers making the choice to shop online, Cymax has made the decision to offer flexibility to consumers in their payment options. They have also recognized the growing need for security which is addressed with eBillme in both how you pay - and how you are protected. When an online shopper pays with eBillme, they automatically qualify for the eBillme Buyer Protection program at no extra charge. This program delivers consumer protection that rivals benefits offered by premium credit cards, but without the costly fees. With features that include; Best Price Guarantee, Satisfaction Guarantee and Fraud Protection, it is has been true value add for Cymax customers.
Offering dozens of sites under one roof, each one specializing in a unique category of furniture and accessories, Cymax and eBillme have truly come together to offer the perfect online experience. Arash Fasihi when commenting on this union says “We feel we have a good partnership with eBillme and look forward to a strong relationship in the years to come.”
About Cymax
As one of the fastest growing e-tailers with more than 100 specialty online stores, Cymax has one of the largest selections of products on the web. Their browsing features make it easy for consumers to find exactly what they need among hundreds of choices with only a few quick clicks. They sell only brand-new merchandise from the top manufacturers in the world. All the brands sold by Cymax carry the full manufacturer’s warranty and they stand behind the quality of every item on our site.
About eBillme
eBillme is the only online payment solution that extends the convenience of online banking to the merchant’s checkout, reducing the security risks of shopping online for both consumers and retailers. No financial data is exposed over the Internet to the retailer, and the payment transaction is securely transferred from the customer’s bank to the retailer’s bank. Consumers can shop online, by catalog or through call centers, and pay for their purchases at their bank, credit union, or bill pay portal, with the security and convenience of online banking. eBillme allows retailers to access the over 84 million Americans who use online banking. For more information, please visit eBillme.com.
Give your Customers Peace of Mind with eBillme’s Buyer Protection Program
When an online shopper pays with eBillme, they automatically qualify for the eBillme Buyer Protection program, at no extra charge. This program delivers consumer protection that rivals benefits offered by premium credit cards, but without the costly fees. eBillme purchases are protected by the following features:
- Best Price Guarantee: Ensures that customers get the best possible price by refunding the difference if the same item is found at a lower price.
- Satisfaction Guarantee: Provides a money-back guarantee if the consumer is dissatisfied with their purchase.
- Fraud Protection: Safeguards the buyer by providing zero liability for unauthorized transactions.
Find out more about eBillme.
