We know the challenges your call center agents face with declined transactions, lengthy talk times, and delays due to checks and money orders. We understand your quest for unparalleled customer service and fast ROI. eBillme is the alternative payment option that meets the specialized needs of call center environments. eBillme allows customers to pay for call center purchases through online banking. When consumers choose eBillme as their payment option, they provide only their email address to complete their order. Seconds later an invoice confirming their purchase arrives by email. They then pay the invoice from their online bank account, just as they would pay any other bill online.
Consumers do not share any financial or personal information such as credit card, bank account, or social security numbers. eBillme Enhances Customer Service eBillme offers customers more choice, while reducing call center operational costs.
Benefits include:
- No Declines or NSFs
- Zero Fraud Liability
- No Credit Cards or Applications
- No Chargebacks or Stop Payments
- Low Transaction Fees
- Reduced Manual Processing
- Guaranteed Payments
- Low Average Talk Time
- Buyer Protection Program
eBillme integrates with other call center technologies, including IVR and ACD systems, and works seamlessly in eCommerce infrastructures, centralized and distributed call center models.
eBillme’s Call Center Support
eBillme is designed for call center merchants. Our reference materials include CSR training manuals, demos and call scripts - all supported by coaching sessions and live chat.
Benefits of eBillme
- Multi-channel: call enter, catalog, online
- Significantly reduce costs
- Reach new customers
- Optimize customer service
- Recapture declined transactions
Merchant Testimonials
“We were keen to add eBillme to our site quickly and our team was able to do so in less than one week. Customers like the new payment option as it is faster than checks, and a great alternative to credit cards.” Dean Bellone, Founder, CompSource
“This safe payment option utilizing online banking has strong appeal to customers who shop at TigerDirect, but are not able to or don’t want to use a credit card.” Gilbert Fiorentino, CEO, TigerDirect
Leverage the online banking market – contact us to add eBillme to your Call Center payment options today.
