
While the holiday season is about cheer and giving, it seems that some shoppers may encounter an upsetting setback this year. According to the National Retail Federation (NRF)'s annual Return Fraud Survey, return
fraud.s will cost a total of $3.68 million this year.
That number likely comes as a shock to many retailers and shoppers, as last year's survey predicted a $2.74 billion loss for retailers. However, many merchants have said they have made changes to their return policies to add extra security for shoppers.
"Retailers are still struggling to find the appropriate balance between providing stellar customer service for their shoppers while prohibiting criminals from taking advantage of lenient return policies," said senior asset protection advisor for the NRF Joe LaRocca. "Combating this very costly problem helps retailers keep prices low but can unfortunately involve establishing policies that inconvenience honest shoppers."
Consumers who are frustrated by the high instances of
fraud. during the holiday season may want to take measures to protect their personal information, such as shredding documents and deleting sensitive data from their social media profiles.
Additionally, those who
shop online. can protect themselves by using a secure payment system and ensuring that their computer anti-virus software is up to date.