You’ve made sure that you only engage in secure online shopping. You know that the merchant offers an extended warranty. That’s it right?
Wrong. It’s not enough to just be aware that an online retailer offers an extended warranty on products; you really have to read the details in the return policy to understand the complete terms and conditions that apply and which products or services are covered. For example, retailers typically have basic requirements for product returns. The item usually has to be returned in its original packaging, unopened, unused, and damage free. That’s why it’s important to examine your product carefully when it arrives. Keep the original packaging and make sure to return the item within the specified limited number of days.
Although a retailer offers a policy on returning items, they might not honor the return of every product they sell. If you’ve purchased a computer through online shopping, the retailer might refund the cost of the computer itself, but not the cost of any extras, such as software or batteries, and they may charge a restocking fee. Items such as plants, food, second-hand items, land, or big-ticket items like cars, planes or boats, typically aren’t covered by an online return policy. So, before you buy something through online shopping, make sure to read the fine print first. That way, you’ll avoid any disappointment or frustration when trying to make a product return.
